The most valuable asset of any service provider is its clients (or, of course, patients and mentees). 

Sometimes, despite our best efforts and intentions, things get missed in communication: friction is caused, dissatisfaction rises, or we cannot garner cooperation. 

The good news is that there is a solution! A set of tools and techniques from the world of professional debating for effective communication - explicitly adapted to client-facing situations. You and your team will be able to better interact with clients, prevent objections before they arise, and overcome them when they occur. 

Your clients will be satisfied, and so will you.

Together we will cover the following topics:

• Identifying psychological barriers customers face when communicating with you. Bridging them with tone, style, and content.
• An effective formula for client engagement and compliance.
• Raising unpleasant issues with the client without provoking undesirable reactions from them.
• Providing reliable customer support: asking the right questions and giving proper and professional-sounding answers and advice. 
• Objection handling and conflict resolution in real-time.

 

The lecture particularly benefits service-based companies and client-facing professionals, such as CPAs, lawyers, doctors, technical support personnel, solution engineers, etc.  

Various practice and simulation exercises can be planned and added according to your organization's needs.

As a result, you will:

• Upgrade your organization's quality of service.
• Make it easy for clients-facing employees to do their jobs.
• Get team members reinvigorated and excited about communication.
• Improve client relations and retain them long-term.
• Increase up-sell chances.
• Attract new clients looking for superior service.